A recent survey has shown that a large percentage of call centre workers have no idea what they’re doing.
The study found that after answering the phone, almost all operatives just make things up as they go along and hope for the best.
Prof. Jimmy CleverClogs who ran the study told WalesOnCraic:
“I myself have worked in a call centre and I had absolutely no idea what was going on. I had to answer calls and advise them on the latest energy tarrifs but to be quite honest, I just made it all up as I went along. Fortunately for me, I’m very clever so I got myself a job as a Professor and now I’m on loads of money.”
Call centre Team Leader Frank NoFriends said:
“I’ve worked my way up through the ranks from a call centre operative to a Team Leader and I still haven’t got the foggiest what’s going on.”
